NCQA Accreditation Awarded to WRAAA in 2020

On July 15, 2020, NCQA awarded Western Reserve Area Agency on Aging Accreditation of Case Management for Long-term Services and Supports (LTSS) for 3 years. 

To receive this award, WRAAA was required to demonstrate strong performance of the functions outlined in the NCQA Standards for Accreditation of Case Management for LTSS.
Press release

The  LTSS Program is organized into eight standards:

1. Program Description; The organization uses up-to-date evidence-based information to develop its case management program, and regularly updates the program with relevant findings and information.

2. Patient Identification and Assessment; The organization systematically assesses the population it serves and has a process for conducting comprehensive assessments.

3. Person-Centered Care Planning and Monitoring; The organization has a process to provide for developing individualized care plans that incorporate personal preferences, prioritized goals, and self-management plans and monitor progress against those plans.

4. Care Transitions; The organization has a process for managing transitions, identifying problems that could cause unplanned care transitions, and, when possible, preventing unplanned transitions.

5. Measurement and Quality Improvement; The organization measures and works to improve the participant experience, program effectiveness, and active participation rates.

6. Staffing, Training, and Verification; The organization defines staffing needs verifies staff credentials, when applicable, and provides ongoing staff training and oversight.

7. Rights and Responsibilities; The organization communicates the rights and responsibilities of participants in a case management program. 

8. Delegation; The organization documents and monitors functions performed for them by other organizations.